THEN -I RESERVE A TOP CHAIRMAN DURING COVID?

Yes, all travel is insured including during curfew (compulsory travel certificate).
Some mandatory rules:
We provide you with hydroalcoholic gels that you will find on board. You will then be able to disinfect your hands. A thorough cleaning of vehicles has been in place since the start of the crisis to limit the spread of Covid19. At the time of booking, you can pay for your trip in full, which will limit the possible risk of a transfer.


WHY CHOOSE TOP CHAIRPERSON ?

 Our prices are fixed as soon as you book and do not change according to traffic, approach fees and on-board services are free!
In addition, we guarantee you a driver at the time of your booking. We automatically block the scheduling of our driver especially for your pick-up.


HOW TO RESERVE MY CHAIRPERSON ?


> Simulate your rate,
> Choose the type of vehicle,
> Fill in your contact information,
> Make your secure payment online (SSL Certificate),
> Before pick-up, an email containing your driver’s contact information (Name, Phone number) and vehicle information (Make and registration).


HOW TO RECEIVE AN INVOICE ?


 The invoice for your trip is automatically sent to you by email at the end of your transfer.


WHAT VEHICLE CHOOSE ?


You can select a vehicle according to the following criteria:

Berline :

1 person + 5 luggage
2 people + 4 luggage
3 people + 3 luggage

Van :

Up to 6 people + 8 luggage


HOW TO GUARANTEE BY THE CHAIRPERSON ?


 Our driver’s schedule is blocked especially for your trip as soon as you book. Your support is therefore guaranteed.


DOES THE PRICE CHANGE ?


> The rate is fixed as soon as you book and does not change according to traffic.
> Our services on board are free of charge and no additional baggage or toll is not charged.


 WHEN TO MAKE MY RESERVATION ?


 We recommend that you book your driver as soon as possible to ensure that a driver is available and to guarantee you the best price.
If you wish to book later, please note that the closer the transfer date, the higher the rate will be.



I HAVE NOT RECEIVED A CONFIRMATION EMAIL, WHAT SHOULD I DO ?


 Some confirmation emails arrive in your spam, so make sure to check your junk mail.
You can contact us at any time by email (contact@topchauffeurvtc. fr or via the contact tab) or by phone (Call or Whats up).


HOW DO I KNOW IF MY COURSE IS VALIDED ?


  A booking confirmation is automatically sent to you by email.
You can also view your booking from your login


IS IT POSSIBLE TO MAKE A DETOUR WITH A COURSE OR DO WELL 2 OR 3 DESTINATIONS ?


It is possible to make a stop during a single race or make several addresses, just let us know by e-mail or directly to your driver (if you change at the last minute). This will result in additional costs.


WHAT T PASSES -IL IN THE CASE of a LATE ?


 If you mention your train or flight number, the wait will be free of charge for any delay of less than 1 hour as our drivers are informed in real time of arrivals.
10 minutes free, the driver is waiting for you 1 hour charged 0,45€/minute (on request)
15 minutes of which 10 are offered, -beyond the race is deemed to have been carried out and -this is charged to you (If the passenger does not show up or remains unreachable).
For an unlimited waiting time for the driver at the train station or airport, the client must subscribe to a car with driver with an hourly bill.




HOW TO CHANGE MY COURSE ?


 A reservation can be changed free of charge up to 1 hour before the start of the reservation.


IS THERE A BAGGAGE SURCHARGE?


 At TOP CHAIRPERSON, there is no baggage charge and all services on board are free of charge.


HOW TO CONTACT WITH MY CHAIRPERSON IN CASE OF NEED ?


 The driver’s telephone number and vehicle information will be sent to you, so you can contact your driver at any time.


MEETING POINTS AT STANDARDS AND AIRPORTS ?


 Remember to give us your flight or train number when you book.
We’ll be able to follow the finish.
Before your pick-up of a few minutes, your driver will contact you and suggest a meeting point.


WHAT WAYS OF PAYMENT ACCEPTED ?


 On our site, several payment methods are available to you. You can pay by credit card (Visa, MasterCard, Carte Bleue, American Express) or directly to the driver when transporting by CB or Cash.
> Credit cards (Visa, MasterCard, Carte Bleue, American Express)
> Paypal
> Species
To book your driver you can either pay the full price or only 25% of the fare (the rest is to be paid on board in cash or CB).


IS THE PAYMENT SECURIZED ?


 For the security of transactions, TOP CHAUFFEUR uses the secure payment platform of our banking partner the general company.
When you pay, your bank details are encrypted on your computer and transmitted in an unintelligible form to only servers capable of deciphering them.
Authorizations and data are then checked with your bank to prevent abuse and fraud.
This process is based on the HTTPS protocol (implementation of SSLv3 or TLSv1 over HTTP), one of the most robust protocols today.
When transferring via the Internet, it is then impossible to read them:
nothing transits in clear on the web!


 THEN -I COMMAND A CAR SEAT ?


  Of course, you just have to let us know at the time of booking.


ARE ANIMALS ACCEPTED?


Only small cats and dogs in transport crates can be accepted.
A transport box is considered to be baggage.
In accordance with the regulations in force, dogs of blind persons are allowed on board all vehicles.


TOP CHAUFFEUR IS FRENCH ?


Yes , TOP CHAUFFEUR is 100% French !