Top Chauffeur is a passenger transport company, allowing individuals and professionals to benefit from a service adapted to their needs, within the framework of their travel 24 hours a day, 7 days a week.


2. 1 Reservation

Whatever the type of reservation, the customer must provide the following information
Customer information: Name, phone number, e-mail and home address. Details of the trip: Date, place of departure and arrival, number of people, luggage or not, luggage with exceptional dimensions or very large volumes, the need for child / baby seat This information must be specified online when making a reservation request.

Top Chauffeur makes every effort to ensure that reservations are available 24 hours a day, 7 days a week. However, access to the Website may be interrupted for maintenance, hardware or software upgrades, emergency repairs to the Website, or due to circumstances beyond Top Chauffeur’s control (such as failure of telecommunications links and equipment). Users acknowledge and agree that Top Chauffeur assumes no responsibility to them for any unavailability, suspension or interruption of the Site or the service and shall not be liable for any direct or indirect damages of any kind resulting therefrom.

2.1.1 Online booking

We recommend booking at least 1 hour before the start of each race.
In accordance with these General Terms and Conditions, the Customer acknowledges that the Services to which he has subscribed are immediately available and therefore, in accordance with article L. 221-18 of the French Consumer Code, cannot be subject to the right to withdraw.

Top Chauffeur reserves the right to suspend the Customer’s account, after giving notice and giving 7 days’ notice, in the event that the Customer does not comply with its obligations under these General Terms and Conditions.

The Customer’s obligations, as well as those of Top Driver, may be suspended in the event of force majeure in accordance with these General Terms and Conditions.

L’ email confirmation of payment received at the time of payment of the ordered race is the only definitive confirmation of the booking and guarantees the driver’s presence.

2.1.2 Last minute booking

Reservation must be made at least 1 hour before departure and during the booking hours.
For any booking after this deadline, the company reserves the right to a delay of 20 minutes to arrive at the departure point.

2.2 Prices – Payment conditions

2.2.1 Determination of Price

All routes booked by our clients are calculated by the Google Maps map system, which is our unique reference and determines the final price. Races are calculated on the basis of the route with the fastest estimated running time.
The driver is free to change the route according to the traffic conditions without changing the price for the client.
The Top booking system Driver takes into account journey times that are based on daily observation of local traffic.

Top Chauffeur cannot be held responsible for traffic conditions that may result in a longer journey time than estimated at the time of the initial booking. It is the client’s responsibility to plan the time needed for travel when booking. In general, Top Chauffeur shall not be held liable for delays, regardless of their origin (traffic congestion, difficult traffic conditions, road works, accidents, vehicle breakdown, etc. ), in accordance with Article 3 of these General Terms and Conditions.

When ordering a journey from the airport, it is recommended that, when booking, customers take into account the time needed to disembarge and collect their baggage before determining the departure time of the journey.

2.2.2 Means of payment

The tariff is quoted VAT and includes VAT at the current rate.
To book you can either pay the whole price or only 20% of the price of the trip (the rest is to be paid on board in cash or CB)
The services booked by the client must be paid by credit card.

The following means of payment are accepted:
> Bank cards & cash
> Payment by bank transfer for businesses

Payment the price is paid by credit card via a secure electronic payment system, Societe Generale. By providing his bank details, the Customer agrees in advance and without conditions that Top Chauffeur will proceed with the secure transaction and authorises his bank in advance to debit the amount of the service and any additional charges after the race (waiting, parking, additional stop, change of destination address, toll charges) if this is the case.

By providing his bank details, the Customer agrees that the Company will proceed with the secure transaction as soon as he completes an Order. The Customer therefore authorises, as soon as he completes an Order, his bank to debit his account in view of the records or statements transmitted by the Company.
The booking will be deemed accepted only after payment has been confirmed.

Any invoice not subject to any (written) dispute by the Customer within 30 days from the date of dispatch shall be deemed to have been accepted by the Customer. In no case shall a dispute justify a delay in the payment of the entire invoice.

2. 3 Conditions for Cancellation

Cancellation of booking before pick-up: The services booked by the client must be paid by credit card.
In the event of cancellation by the customer who has already made the payment, the following fees will be charged:
> More than 24 hours prior to booking*: the full amount of the service is reimbursed
> Between 6 a. m. and 24 hours before the start of the service: 50% of the service amount is reimbursed
> Less than 6 hours before booking: No refund will be made
*For journeys with a value of more than 100€, a credit for the amount of the race will be awarded.

2.4 Delay

> 60 minutes are free from the appointment schedule -you set by the client when booking for airport trips.
> 10 minutes are free from the appointment schedule -you set by the client when booking for train and other routes.
> Beyond that, the following fees are charged depending on the waiting option chosen by the client: 0. 45€ per minute
If you have mentioned your train or flight number any delay of less than 1 hour, the wait will be free as our drivers will be informed in real time of arrivals.
10 minutes free, the driver is waiting for you another 1 hour charged 0,45€/minute.
15 minutes on hold of which 10 offered, beyond the race is deemed to have been carried out and the -This is billed to you.

For an unlimited waiting time for the driver at the train station or airport, the client must subscribe to a car with driver with an hourly bill.

2.5 Amendments of an order

Any modification made within 24 hours cannot be guaranteed by Top Chauffeur. Last minute changes will only be considered on an as-possible basis and may result in additional charges or charges.

2.6 Invoice

The final invoice will be issued by e-mail upon request of the customer after the race regardless of the amount of the race.


Top Chauffeur undertakes to make every effort to transport the traveller safely to their destination, within the time limit set with them.

Top Chauffeur’s liability covers direct bodily harm caused to passengers, from boarding the vehicle to disembarking, excluding both actions. Top Driver shall not be held liable if the damage is caused by the traveller, by a third party, or by the nature of the luggage and/or its packaging. Top Chauffeur is a subscriber of a Professional Civil Liability Insurance.

Delays in transport times due to traffic difficulties (conges, blocked roads, accidents, deviations, weather conditions, miscellaneous events, etc. ) shall not be entitled to any compensation or reimbursement. Top Driver nevertheless undertakes to carefully study any refund request made by a customer. This study does not entail automatic reimbursement and could, where appropriate, consist in the granting of of a contingent asset.

In the event of damage to the vehicle by the customer including e. g. vomiting, -it will be held responsible and will have to pay a flat-rate compensation of 80€.

Top Driver shall not be held liable for any delay initially incurred by the traveller.


All passengers, at the front and rear, must fasten their individual seatbelts. In the event of damage to the vehicle, e.g. when doors are opened untimely, the Customer shall be responsible for the damage caused.

If the driver discovers that the Client is committing an offence, e. g. the use of narcotics, the driver is strictly instructed to stop the current service immediately. This judgment shall not give any right to reimbursement of the service.
Top Driver reserves the right to interrupt the current service if the behaviour of the Customers endangers the safety and dignity of the driver and/or the image of society.

For safety reasons, it is forbidden to smoke, to carry flammable, explosive, corrosive or toxic substances, and more generally to carry dangerous goods. It is the passenger’s responsibility to check that their baggage does not contain such substances. In the event of damage

The content baggage placed in the trunk of the vehicle, in particular fragile or sensitive items, remains the sole responsibility of the passenger.
Top Chauffeur cannot be held liable and cannot guarantee the return of personal effects and luggage left or forgotten on board the vehicle, nor the condition in which they may be found.

L’ User agrees to use Top Chauffeur’s services in a reasonable way and, in particular, not to present the following characteristics when taken over by the Carrier:
o state of manifest inebriation;
o Dangerousness;
o number of people in excess of the limit stated at the time of booking;
o number of baggage exceeding the limit stated at the time of booking or baggage volume exceeding the capacity of Carrying the vehicle;
o animals not enclosed in a cage or bag. Dogs
blind persons are exempted from this requirement;
o behaviour outrageous or contrary to morality.

This commitment is also made on behalf of the Passenger, if it is a person other than the User.
In case of forgetting, it is recommended to send an email to the following address: support@topchauffeurvtc. fr  


Any claim regarding the Benefit must be sent by registered mail with acknowledgement of receipt to the following address:

Top Driver (CLS Transport)
73 Rue Pierre Timbaud Gate B15 - 92 230 Gennevilliers

Any invoice not subject to any (written) dispute by the Customer within 30 days from the date of dispatch shall be deemed to have been accepted by the Customer. In no case shall a dispute justify a delay in the payment of the entire invoice.


The present General terms and conditions of sale are governed exclusively by French law.

The consumer may apply either to one of the courts with territorial jurisdiction under the Code of Civil Procedure or to the court of the place where he resided at the time of the conclusion of the contract or the occurrence of the harmful event.

The commercial court of Nanterre has sole jurisdiction in the event of a dispute or different for professional contracts.

When Top Chauffeur is liable as a result of a fault on its part, the compensation shall apply only to direct, personal and certain damages suffered by the customer, with the express exclusion of the compensation of any damages and/or damages indirect and intangible, such as financial and commercial losses.


Top Driver collects your data via the website, taking booking requests by email or telephone and via the mobile application.
Top Driver undertakes not to disclose your contact information to third parties, or for any purpose other than the scope of communication related to the booking of your journeys. If you have checked the acceptance of receipt of our newsletters, we will send you commercial information, or about the company Top Chauffeur. All the information about your location, your IP collected, your transaction data, your preferences, is only used to facilitate the booking process and communication with you.

Customers may change their account on the website www. topchauffeurvtc. fr at any time and terminate their user account with or without reason, at any time by sending an email to support@topchauffeurvtc. fr . Upon receipt, the account will be definitively closed, and any unused credits will be lost.
We invite you to consult our page.

 ARTICLE 8: Management policy personal data

In the event of a dispute related to the Application and/or Interpretation of these Terms and Conditions, the Customer has the option of resorting to a conventional mediation procedure or any other alternative dispute resolution method.

In accordance with Ordinance No. 2015 -1033 of 20 August 2015 and to the implementing decree n° 2015 -1382 of 30 October 2015, any so-called consumer dispute or dispute, subject to article L. 612 -2 of the Consumer Code, may be the subject of an amicable settlement by mediation at the online dispute resolution platform.

To submit a dispute to the Consumer Mediator, the Customer may complete the online dispute resolution platform form by clicking here.
Regardless of the means used to refer the matter to the mediator, the application must contain the following information to be processed quickly: your postal, e-mail and telephone contact details, the name and address of Top Chauffeur, a brief statement of the facts and proof of the previous steps you have taken with Top Chauffeur.


In the event of invalidity of any provision of these General Terms and Conditions, -it shall be deemed unwritten and the other provisions shall retain their force and effect.


The customer acknowledges having read the General Terms and Conditions of Sale at the time of booking.
L’ acceptance of a quote by the customer and confirmation of his order imply full adherence from the client to the present terms and conditions of sale and the full acceptance of all the provisions contained therein.

Top Chauffeur reserves the right to change them at any time.
In the event that any of the provisions of these General Terms and Conditions of Sale would be declared null and void or deemed unwritten, all other provisions would remain applicable.